Benefits integration with big returns.

When it comes to benefits integration, most companies only provide partial solutions. Often, benefits are fronted to members who access them on an ad-hoc basis. This leads to mass fragmentation with results that are unaccountable. Other times, members can access benefits in a single entry point, but they are under-coordinated and under-utilized.

With LifeCare, benefits are fronted to members with high-touch management to optimize utilization, leading to better results and measurable ROI.

Member Advantages:

• Single contact point of entry: Characterized by high-quality, high-touch human interaction enabled through best-in-class technology

• Easy and effective for the member: Choice, multi-channel access, and control

• One card, multiple benefits, seamless interaction

• Learning system that customizes response as contact increases

• Priority queuing

• Contact management and performance guarantees

• Reporting, quality assurance, and more

• Integrated web and telephonic access to services at every stage of life from
  pre-natal (Mothers at Work) to pre-retirement services (LifeVentures)

Administrator Advantages:

• A 360-degree, uniform view of the entire member book and the benefit interactions

• Vendor performance assessment

• Total customization of benefits suite

• Same services regardless of benefits matrix

• Revenue optimization and risk mitigation

• Can be integrated with clinical programs, disease management, etc.