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LifeCare News
LifeCare Wins Two CQIA Silver Innovation Prizes
In August, LifeCare received two Connecticut Quality
Improvement Award Silver Innovation Prizes: one for its co-location
effort with Aetna Behavioral Health and another for enhancements
made to its customer issues management software and database.
The LifeCare/Aetna co-location effort resulted from
the implementation of a new mutual client company that required
a dedicated, co-located team of LifeCare and Aetna staff to deliver
integrated work/life and EAP services. The co-location resulted
in a faster average call response time and enhanced service.
The enhancements made to LifeCare's issues management
software and database were made to improve communication and interaction
with partners, resulting in a 50% reduction in provider issues,
a 26% reduction in fulfillment issues and an 18% reduction in case
process issues.
The Connecticut Quality Improvement Award, Inc.
is America's first state-level quality award and was founded in
1987. It uses the Malcolm Baldrige National Quality Award for Performance
Excellence criteria to encourage innovative programs that improve
quality, performance, and marketplace competitiveness within Connecticut.
Learn more about the CQIA Innovation Awards at www.ctqualityaward.org.
For 25 years, LifeCare has built a reputation for
innovation, quality and an uncompromising dedication to the process
of continual improvement. The CQIA Silver Innovation Awards are
a rewarding validation of these principles. This recognition reaffirms
that the improvements to our overall quality and responsiveness
that have come out of our partnership with Aetna have helped to
improve the lives of working families throughout Connecticut in
a very meaningful way. |
