Peter G. Burki, CEO   The LifeCare Connection is intended to provide employers and HR professionals with information about all of LifeCare's products and services. Services described in this publication may or may not be currently offered to members. Members who are eligible for LifeCare's services should contact us at 800-873-4636 for an overview.

Letter from the CEO
Dear Friends:

The economic crisis is certainly taking an emotional and physical toll on peoples' health. Stress levels are soaring as millions of Americans who considered themselves financially secure not long ago now wonder how they will come up with their next mortgage payment. Others are concerned about job security and the future

During these especially trying times, it is important to pay close attention to your organization's call center employees, who are "on the front lines" of stress in a very real sense. They communicate every day with people experiencing a wide range of anxieties and hardships. Listening to and empathizing with these people carries its own challenges and can be quite stressful in itself.

As a result of direct feedback from some of our valued customers, LifeCare created a Call Center Stress Resource Center, conveniently accessible via the LifeCare web site. This one-stop resource provides access to helpful interactive tools, assessments, online seminars, articles, and educational guides designed to help call center staff better manage stress during these economically challenging times.

For more information about how LifeCare can help your company throughout the year, please contact a sales person, fax us at 203-291-3571, or give us a call at
800-873-4636. In the meantime, take a moment to review the site for additional details about our programs and services.

Sincerely,

Peter G. Burki, CEO