The Account Manager provides account management support for clients in specific geographical regions. The incumbent is responsible for strengthening the relationships with current clients and supporting LifeCare’s sales efforts in the assigned region. The primary responsibility of the Account Manager is to provide value added business solutions while maintaining and managing overall client relationships.
Position Responsibilities:
Create and execute strategic account
management solutions with assigned book of business.
Act as a liaison between designated
accounts and LifeCare.
Work with clients to identify needs
and goals. Provide customized solutions to meet their business
needs, thus increasing customer loyalty and growth of LifeCare's
products and services.
Meet annual sales and client retention
goals.
Handling and fulfill
all client requests as contractually agreed upon including
but not limited to program promotions, seminars, health
fairs and client reporting.
Remain informed on new products
and services offered by LifeCare as well as competitor product
offerings.
And any and all responsibilities
as assigned by management.
Skills and Competencies:
Bachelor's Degree required.
3- 5 years of account management
or relevant experience.
Background in managing corporate
work/life program or familiar working knowledge of the work/life
industry a plus.
Demonstrated experience in building
long-term customer relationships.
Excellent communication (written
and verbal) and interpersonal skills required.
Excellent analytical, problem solving,
organizational and time management skills are essential.
Expertise in consultative account
management and sales.
Travel required.
We would like to thank everyone who submits
their résumé for this opportunity. Due to the
volume of résumés we receive, only those candidates
selected for interviews will be contacted. LifeCare is an
AA/EEO employer.
Position Title: Business Intelligence (BI) Architect/Developer
The BI Architect/Developer is an integral member of the LifeCare Analytics team. The incumbent will work with other members of the analytics team, end users and IT to ensure the BI environment and capabilities align with business requirements and support business goals. Key deliverables include implementation and management of the data warehouse (including data model and tables); implementation and management of the BI tools; development and maintenance of standard semantic layer and metadata; and development and delivery of analytical views, templates and reports. The incumbent also will contribute to ETL activities for the data warehouse, and to documentation, training, and help desk activities pertaining to the warehouse and BI tools.
Position Responsibilities:
Evolve, document and maintain the data warehouse
data model.
Collaborate with IT to evaluate, select, install,
configure, deploy and tune BI tools and analytic servers.
Troubleshoot BI tool problems and tune for performance.
Develop and document multidimensional semantic layer
and BI query objects for analysts and end-users.
Help business users select the appropriate BI tool
for meeting their needs.
Create and document report templates and reports.
Develop and manage BI training, documentation, and
help desk capabilities.
Skills and Competencies:
Bachelors or Master's degree in Information Technology,
Informatics or related field.
Minimum of five years of data warehouse / business
intelligence experience.
Knowledge of healthcare data and analytics a plus.
Ability to translate business questions and requirements
into reports, views and BI query objects.
Advanced knowledge of SQL and relational and multidimensional
designs.
XML experience desireable.
Strong metadata skills.
Proficiency in BI tool architecture, functions and
features.
Strong analytic and problem solving skills.
Ability to manage multiple reporting requests in
a deadline-driven environment.
Team player with strong interpersonal skills.
Excellent written and verbal communication skills.
Must be able to articulate technical and user needs in a concise manner
easily understood by all.
We would like to thank everyone who submits
their résumé for this opportunity. Due to the
volume of résumés we receive, only those candidates
selected for interviews will be contacted. LifeCare is an
AA/EEO employer.
The Data File Processor is responsible for transferring, receiving and processing eligibility files, establishing file transfer protocols with our clients and the implementation and automation of the file processing.
Position Responsibilities:
Ensure the secure transmission of files inbound to and outbound from LifeCare.
Work closely with IT, Implementation and Account Management team to determine client eligibility data requirements and procedures to receive eligibility files.
Maintain meticulous record keeping of high volume processed files.
Collaborate with those client representatives responsible for handling eligibility, biometric and incentive data.
Understand and ensure that all appropriate security procedures and privacy policies are enforced when accessing, transferring and processing data files from clients and other sources.
Produce code that is structured, scalable, and reusable.
Automate file processing to minimize or eliminate manual processing activities.
Ensure and commit to implementing components that support and enhance our system architecture and framework.
Ensure that knowledge regarding new technologies related to building systems and applications in LifeCare’s environments remains up to date.
Commitment to continuous improvement of existing architecture and framework as defined by IT Development management.
Participate in and provide input into design discussions regarding the component architecture as well as to changes made to the CRM data model supporting the eligibility process.
Ensure delivery of desired results by maintaining extensive knowledge and understanding of industry technology standards.
Ensure implementation of a combination of Oracle SQLLoader and PL/SQL packages/procedures to efficiently load and process large volumes of data.
Effectively use UNIX shell scripts, VBscript/Powershell scripts and/or PERL scripts.
Proactively initiates and participates in design sessions to ensure that software components conform to the approved database design.
Skills and Competencies:
Bachelor’s Degree.
Minimum of 5 years experience in application development.
Strong organizational skills.
Effective communication and interpersonal skills.
Extensive experience with SQL, PL/SQL and SQL Loader.
Experience with Java, C++ or PeopleSoft CRM PeopleCode preferred.
Strong working knowledge of UNIX shell scripts, PERL or VBscript/Powershell scripting.
Working knowledge of current encryption technologies and tools (i.e. PGP, AES etc).
Working knowledge of standard data transfer protocols (i.e. https,ftp,sftp etc).
Basic understanding of HIPAA regulations.
We would like to thank everyone who submits
their résumé for this opportunity. Due to the
volume of résumés we receive, only those candidates
selected for interviews will be contacted. LifeCare is an
AA/EEO employer.
The Informatics Analyst is an integral member of the LifeCare Analytics team. The incumbent will conduct and deliver analyses and reports of complex and varied healthcare, productivity and work/life data with the goal of providing information that informs business decision-making and demonstrates the outcomes and impacts of LifeCare's products and programs on the health and productivity of client populations, and the ROI to client organizations.
Position Responsibilities:
Analyze and document analytic and reporting needs for new and existing products and programs.
Analyze and document analytic and reporting needs for internal and external customers, and external business partners.
Define meaningful metrics (utilization and outcomes) for addressing business and research questions.
Extract data from multiple data sources and create integrated analytic datasets for use in analyses addressing business and research questions.
Conduct analyses (including univariate and multivariate statistical analyses), execute algorithms and predictive models, interpret results and create standard and ad hoc reports that provide internal and external customers with the insight to drive decisions.
Assess and validate data quality to identify and correct data issues.
Provide input into development and modification of analytic and reporting systems to insure they meet internal and external customer needs.
Skills and Competencies:
Bachelor's degree in statistics, economics, mathematics, health informatics or related field.
Minimum of two years of healthcare or related analytic experience. Knowledge of healthcare claims and self-reported data a plus.
Basic understanding of relational database systems (e.g., Oracle, SQL Server).
Experience with statistical software (SAS, SPSS, etc.)
Basic SQL programming skills and proficiency in analysis and reporting platforms such as Crystal Reports, Access, Excel, Web Technology, etc.
Strong analytic and problem solving skills. Ability to translate data into business contexts.
Proven ability to develop and execute high quality and user friendly standard and ad hoc analyses and reports with minimal direction.
Ability to manage multiple reporting requests in a deadline-driven environment.
Team player with strong interpersonal skills.
Excellent written and verbal communication skills. Must be able to articulate technical and user needs in a concise manner easily understood by all.
We would like to thank everyone who submits
their résumé for this opportunity. Due to the
volume of résumés we receive, only those candidates
selected for interviews will be contacted. LifeCare is an
AA/EEO employer.
The Legal & Financial Specialist provides inbound and
outbound telephonic customer service support for clients with legal and financial
matters. The incumbent is responsible for determining the client's eligibility
requirements, assessing and reviewing his/her specific needs; explaining the
benefit plan option available to them; documenting the details of the request
in case management system; contacting client with identified resource and
conducting follow-up to ensure client satisfaction.
Position Responsibilities:
Provide excellent customer service around legal
and financial matters.
Ensure the achievement of high client satisfaction
by providing attentive listening around the client's specific needs and
educating the client on his/her benefits options.
Provide legal and financial benefit referrals.
Ensures the highest quality of client satisfaction
by meeting the company standards for production and quality.
Ensure that the client's needs have been met by
performing follow-up calls.
Utilize and document case information in LifeCare's
CRM database.
Log, track and document all support issues by utilizing
the call tracking software tools.
Maintain department and individual standards for
performance.
And any and all responsibilities as assigned by
management.
Skills and Competencies:
Associates or Bachelor's Degree preferred.
In lieu of degree, 3+ years experience in a customer
service or legal setting may be considered.
Top notch customer service skills required.
Detail oriented and strong organizational skills.
Excellent written and oral communication; demonstrated
active listening and interpersonal skills.
Excellent computer literacy and keyboarding skills.
Experience with Customer Relationship Management
(CRM) systems a plus.
We would like to thank everyone who submits
their résumé for this opportunity. Due to the
volume of résumés we receive, only those candidates
selected for interviews will be contacted. LifeCare is an
AA/EEO employer.
The Marketing Associate is responsible for creating written sales and promotional materials for both current clients and prospects.
Position Responsibilities:
Coordinate with Sales & Account Management and other resources for positioning, responses, competitive strengths and weaknesses for RFP submittals.
Maintain database of frequently asked questions/answers for RFPs.
Generate standard proposals for prospects and existing clients who are interested in implementing new products and services.
Collaborate with internal writers and designers to create marketing and sales materials (PowerPoint presentations; e-mails; direct mail materials; media ads; e-newsletters and web copy; tradeshow collateral, etc.) using your copywriting and art-direction skills.
Help plan, schedule and implement promotional campaigns designed to generate new business for LifeCare.
Research, compile and distribute relevant 3rd party content appropriate to LifeCare’s market and customers for lead nurturing purposes.
And any and all responsibilities
as assigned by management.
Skills and Competencies:
Bachelor’s degree in English, Marketing or Advertising.
Minimum 3-5 years in writing, marketing/advertising or proofreading position.
Strong creative and copywriting skills.
Excellent project management and organizational skills; ability to multitask and prioritize accordingly.
Self starter, independent thinker and impeccable attention to detail.
Experience in Microsoft Office applications.
We would like to thank everyone who submits
their résumé for this opportunity. Due to the
volume of résumés we receive, only those candidates
selected for interviews will be contacted. LifeCare is an
AA/EEO employer.
