To say that we are obsessed with technology
is an understatement.

At the core of LifeCare’s state-of-the-art call center is our advanced CRM technology that allows our specialists to provide a holistic approach to supporting employees.  Plus, this integrated and comprehensive system was recognized as a “Center of Excellence” by the Center for Customer-Driven Quality™ at Purdue University. LifeCare is the only company in the industry to earn this prestigious certification.

How this technology can support your business case for benefits

• Tracks and monitors each case on a granular level

• Measures service utilization by:

• Specific employee groups

• Divisions within an organization

• Types of cases

• Even family relationships (such as when a member’s spouse uses the program).

• Delivers richer, more detailed reports

• Monitors the effectiveness of promotional campaigns among different populations

• Includes client information, member intake, notes from previous customer contacts, referral resources, and other benefit components

• Captures call volumes for each specialty area

• Calculates how many educational materials and referrals have been sent to each member

• Evaluates case turn around times (the time it takes to deliver educational materials and personalized referrals from the initial time of intake)

• Records every single incoming call, and scans voice data for specific quality points

Our web site is also fully integrated into our CRM system, providing an end-to-end integrated solution.