High touch, high tech, and high quality every step of the way.

At LifeCare, we don’t simply process transactions. We help real people with real issues, so we strive to provide our members with the best possible experience each time they call our service center or log in to our website. And our success relies heavily on our ability to deliver quality in everything we do.

Here are just a few ways we meet our goals:

• URAC accreditation is a clear demonstration of LifeCare’s commitment to quality health care. It also shows that we are willing to measure ourselves against national standards and undergo rigorous evaluation by an independent accrediting body.

• Six-Sigma training for executives, managers and select associates helps ensure that quality practices are filtered through every level of the organization

• Performance guarantees are included in our service level agreements so clients are assured we uphold strict quality standards surrounding our call center, web site, and overall quality of services.

• 360 feedback from members and clients using quality assurance surveys keep us informed of any issues that may arise and enable us to respond quickly and effectively.

What “quality” means to us